This Data Protection Policy explains how we collect, use, store and protect your personal data when you use our website. We are committed to transparency and compliance with the requirements of Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR) and other applicable data protection laws.

  1. Who is collecting your personal data?

The data controller within the meaning of the GDPR is:

[Name of Company/Organization]
Address: ul. “Zemedelska” 45, 1390, Sofia Bulgaria
Email:  admin@dimeko.com
Phone: +359 898 667 791

  1. What personal data do we collect?

We collect various categories of personal data, including but not limited to:

  • Identification data: name, surname, email, phone number.
  • Data related to user actions: IP address, browser and device information, site navigation data.
  • Location data: if allowed by you, we may collect your location information through geolocation services.
  1. What purposes do we use personal data for?

We use the personal data collected for the following purposes:

  • Performance of contractual obligations: For handling orders, dispatching products and services and fulfilling contractual obligations.
  • Administrative purposes: to manage accounts, to handle queries and to provide support.
  • Marketing and communication: to send marketing messages (only if you have consented to receive them).
  • Consumer behaviour analysis: to improve the functionality of our website and to analyse the effectiveness of advertisements and marketing campaigns.
  • Compliance with legal obligations: for compliance with legal requirements, any legal claims and for dispute resolution.
  1. What are the legal grounds for processing your personal data?

We process your personal data on the following legal grounds:

  • Performance of a contract: where the processing is necessary for the performance of a contract to which you are a party.
  • Your consent: where you have given explicit consent to data processing (for example, for marketing purposes).
  • Legal obligations: where processing is necessary to comply with any legal obligations.
  • Legitimate interest: where the processing is necessary for legitimate interests that we pursue, such as improving our services and communicating with you.
  1. How do we store and protect your personal data?

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. This includes server protection and regular checks of our systems.

Your personal data will be kept for as long as necessary for the purposes for which it was collected. After this period they will be deleted or anonymised.

  1. Whom do we share your personal data with?

Your personal data may be shared with third parties in the following cases:

  • Service providers: for example, to supply goods or to provide technical support.
  • Marketing platforms: if you have consented to receive marketing communications.
  • Analytics platforms: such as Google Analytics to analyse user behaviour on our website.
  • Legislative authorities: where necessary to comply with any legal obligations or in response to any legal claims.
  1. Your rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access: you have the right to request information about the personal data we store about you.
  • Right to rectification: you have the right to correct any inaccurate or incomplete personal data.
  • Right to erasure (‘right to be forgotten’):
  • Right to restriction of processing: you have the right to request restriction of the processing of your data.
  • Right to data portability you can receive your personal data in a structured, widely used and machine-readable format.
  • Right to object: you can object to the processing of your personal data for marketing purposes.
  • Right to withdraw your consent: you may withdraw your consent to data processing at any time, and this will not affect the lawfulness of the processing up to that point.

To exercise these rights, please contact us at admin@dimeko.com.

  1. Cookies and other technologies for traceability

To improve your experience, we use cookies and similar tracking technologies. For more information about our use of cookies, please see our [Cookie Policy].

  1. Rights of the EU citizens

If you are an EU citizen, you have the right to lodge a complaint with the relevant data protection authority if you believe that the processing of your personal data breaches the GDPR.

  1. Amendments to the Policy

We reserve the right to update or amend this Data Protection Policy at any time. Any changes will be posted on this page, and we will indicate the date of the last update.

Date of last update: 26.02.2025

  1. Contact with us

If you have any questions about this policy or wish to exercise any of your rights, you can contact us at:

Address: ul. “Zemedelska” 45, 1390, Sofia Bulgaria
Email:  admin@dimeko.com
Phone: +359 898 667 791